Welcome to Wood Elisions! We appreciate your choice to shop with us and are dedicated to ensuring your utmost satisfaction throughout your online shopping journey. Should you find yourself unsatisfied with your purchase for any reason, we are committed to assisting you in the best possible way. 

Returns 

At Wood Elisions, we gladly welcome returns within a span of 7 days from your purchase date. To ensure eligibility for a return, kindly ensure that the item remains unused and is in the pristine condition it was initially received. Additionally, the original packaging must also be preserved. Your satisfaction is our priority, and we’re here to facilitate a seamless return process. 

Refunds 

Upon receiving and inspecting your returned item, we will promptly notify you regarding the status of your refund. Once your return is approved, the refund will be initiated to your original method of payment. Please be aware that the refund amount will not encompass any shipping charges that may have been associated with the initial purchase. Your understanding in this matter is greatly appreciated. 

Exchanges 

Should you wish to exchange your item for an alternate size, color, or style, we invite you to reach out to our dedicated customer support team within 14 days of receiving your order. Our team will be more than happy to furnish you with detailed guidance on the next steps to facilitate a seamless exchange process. Your satisfaction is our priority, and we’re here to assist you every step of the way. 

Non-Returnable Items 

Please note that specific items are classified as non-returnable and non-refundable. These categories encompass: 

– Personalized or custom-made items 

– Perishable goods 

Damaged or Defective Items 

In the unlikely situation where your item arrives damaged or defective, we kindly request that you reach out to us without delay. Rest assured, we will promptly make arrangements for a replacement or a refund, depending on your preference and product availability. Your satisfaction remains our utmost priority, and we are dedicated to addressing such matters with efficiency and care. 

Return Shipping 

Kindly be advised that you will assume responsibility for covering the shipping expenses associated with returning your item unless the return pertains to an error on our part (such as receiving the wrong item or a defective product). In instances of our oversight, we will be pleased to furnish you with a prepaid shipping label to facilitate the return process. Your understanding in this matter is greatly appreciated. 

Processing Time 

Rest assured, the processing of refunds and exchanges is scheduled to be completed within a span of 3 business days following the reception of your returned item. It is important to bear in mind that the appearance of the refund in your account might necessitate additional time, contingent upon the policies of your chosen payment provider. Your patience during this period is greatly appreciated. 

Contact Us 

For any inquiries or apprehensions regarding our refund policy, please do not hesitate to reach out to our dedicated customer support team. Our goal is to provide you with assistance that ensures your shopping experience with us remains both gratifying and devoid of complications. Your satisfaction is of the utmost importance to us.